On Mar 25, 9:44=A0am, "weelli...@[EMAIL PROTECTED]
" <weelli...@[EMAIL PROTECTED]
> wrote:
> For years I have boycotted Walm-mart because of their slave-shop labor
> practices and other sissues that I won't get into. However, my car
> came with a wal-mart battery, and when it ran out under warranty, I
> got another one from them for free. I used to always get them from
> Sears since they used to be everywhere, and have real automotive
> departments, but about three years ago I decided that I'd go with Wal-
> mart for their batteries since they are everywhere, and when you have
> a bad battery, that is a good thing.
>
> However, I might change that policy of mine for the following reason.
> I bought a 2 year free replacement battery from them about 2.5 years
> ago. It says right on it that after the free-=3Dreplacement period that
> battery is pro-rated over a 72 month time period. My battery died last
> week, and when I went to replace it, they only gave me nine dollars
> back on a 67 dollar battery. My math indicates that I should have
> gotten almost 28 bucks credit to the new one. =A0So when I bought the
> battery, they charged me a nine buck core charge. I asked the ca****er
> how to get my pro-rate back. She told me to take my old battery to
> customer service to get my "pro-rate" back. However, once there, they
> told me that it is their policy to give everyone with a battery out of
> warranty but in the pro-rate period nine bucks flat rate. I then
> looked at my reciept and noticed the nine dollar core charge. I
> pointed out to them that a core charge and a pro-rate are not the same
> thing. They insist that the core charge that they refund to a person
> bringing in a battery is a pro-rate.
>
> That is not a pro-rate though. That is just a core charge. In fact
> they even call it a core charge, and charge it to you on the reciept
> when you buy the new one. So in effect, they didn't give me a pro-rate
> at all. This is their policy though.
>
> So in short they are not delivering on their promise of pro-rating
> their batteries. Not that I am one to go sue over crap like this, but
> I'm surprised that some high-strung lawyer hasn't pounced on this and
> created a class-action lawsuit. It's cut and dry theft in my eyes.
>
> Am I out in left field here? I have had multiple pro-rated things fail
> and wound up getting my fraction of their advertised value applied to
> the replacement.
>
> Thoughts?
>
> Bill
I also just "exchanged" my old WalMart battery that had 9 months left
on it's pro-rated warrenty.
I found that the automotive dept. had a different idea than customer
service and before I was done I
had to go through 2 managers. Bottom line I got 6 dollars pro-rated
towards my new battery. Hardly
worth the 30 minutes and hassle. I've had good luck with they're
batteries but don't think they train their
people very well to deal with these situations...
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