"customer service" at lithia <rolling eyes>

in 2004 i purchased a new 3500 cummins/ram from lithia dodge in billings 
montana.
in 2005 i purchased a new 3500 cummins/ram from lithia dodge in billings 
montana.
see both at http://inlinediesel.com/trucks/3gen/1/index.html

yesterday i found myself back at lithia to purchase a 2008 3500
cummins/ram 
mega cab 4x4 and was quoted a price that i considered fair but wanted to 
think on it overnight so that my wife didnt accuse me of making another 
impulse purchase (ok, im bad for that).  the paperwork was done, credit 
approved, all that was needed was my signature.

i went back today to purchase my truck and was told that the price i was 
quoted was good for yesterday only.  the jackass salesman told me that if
i 
wanted the truck today that it would cost me an additional $2000.  at
first 
i thought he was joking, and when i realized he was serious i was both 
dumb-founded and almost offended.  he stated that the sales manager was
firm 
on his offers and that they are for "that day only".  what an assinine
sales 
manager, to let his ego get in the way of SELLING TRUCKS.

i was fully prepared to buy the truck today.  not only did they lose a
sale, 
they lost a returning customer who buys new trucks every 1.5 years (on 
average).  shame shame lithia.  its time to take a closer look at what
ford 
is putting out these days.....and if i dont like the new f350 ill search
for 
another dodge dealer.  one thing is for sure, i wont spend another dime at

lithia dodge.

-- 
Nathan In Montana
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