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Autos - Cars > Dodge - Trucks > Re: "customer s...
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Re: "customer service" at lithia <rolling eyes>

by jmc <NOnewsgroupsSPAM@[EMAIL PROTECTED] > Apr 22, 2008 at 04:47 AM

Suddenly, without warning, Nathan W. Collier exclaimed (4/22/2008 4:21 AM):
> in 2004 i purchased a new 3500 ***mins/ram from lithia dodge in billings

> montana.
> in 2005 i purchased a new 3500 ***mins/ram from lithia dodge in billings

> montana.
> see both at http://inlinediesel.com/trucks/3gen/1/index.html
> 
> yesterday i found myself back at lithia to purchase a 2008 3500
***mins/ram 
> mega cab 4x4 and was quoted a price that i considered fair but wanted to

> think on it overnight so that my wife didnt accuse me of making another 
> impulse purchase (ok, im bad for that).  the paperwork was done, credit 
> approved, all that was needed was my signature.
> 
> i went back today to purchase my truck and was told that the price i was

> quoted was good for yesterday only.  the jackass salesman told me that
if i 
> wanted the truck today that it would cost me an additional $2000.  at
first 
> i thought he was joking, and when i realized he was serious i was both 
> dumb-founded and almost offended.  he stated that the sales manager was
firm 
> on his offers and that they are for "that day only".  what an assinine
sales 
> manager, to let his ego get in the way of SELLING TRUCKS.
> 
> i was fully prepared to buy the truck today.  not only did they lose a
sale, 
> they lost a returning customer who buys new trucks every 1.5 years (on 
> average).  shame shame lithia.  its time to take a closer look at what
ford 
> is putting out these days.....and if i dont like the new f350 ill search
for 
> another dodge dealer.  one thing is for sure, i wont spend another dime
at 
> lithia dodge.
> 

There's no other Dodge dealers in the area?  You're so upset at one 
dealer you'd consider buying a *FORD*?? You must really be mad!

My "stupid dealer" story:  I was just starting to look at small pickup 
trucks (circa 1991 I think).  I went to the Nissan dealer first because 
that's what I really wanted, but said I was Only Looking.  The 
hard-selling kid kept at me, asking me what it'd take to sell me the 
truck we were talking about today.  His truck on paper was already about 
$3k over my budget.  In frustration, I pointed out the window to my old 
1976 yellow Chevette, and said, "you'd have to give me a trade-in value 
of $7,000."

So he puts that as the trade-in value of my vehicle.  IN PENCIL.  Then 
handed me a pen to sign.  What did he think I was, stupid?  (apparently).

When we asked to see a manager, they brought out some kid who was no 
more the manager than I.  We made more noise, and finally got a real 
manager, who sup****ted Idiot Number One.

We ended up making a big scene out on the sales floor, intentionally 
making sure everyone currently trying to buy understood the tactics 
being used.

I ended up buying a Mitsubi**** Mighty Max.
 




 12 Posts in Topic:
"customer service" at lithia
"Nathan W. Collier&q  2008-04-21 12:51:32 
Re: "customer service" at lithia
"BigIronRam" &l  2008-04-21 19:14:13 
Re: "customer service" at lithia
jmc <NOnewsgroupsSPAM@  2008-04-22 04:47:03 
Re: "customer service" at lithia
"Tom Lawrence"   2008-04-21 16:28:45 
Re: "customer service" at lithia
jmc <NOnewsgroupsSPAM@  2008-04-22 17:09:53 
Re: "customer service" at lithia
PeterD <peter2@[EMAIL   2008-04-21 18:33:29 
Re: "customer service" at lithia
PeterD <peter2@[EMAIL   2008-04-21 18:31:13 
Re: "customer service" at lithia
"FMB" <fmb@[  2008-04-21 19:30:30 
Re: "customer service" at lithia
mac davis <mac@[EMAIL   2008-04-21 23:13:24 
Re: "customer service" at lithia
"FMB" <fmb@[  2008-04-22 06:02:53 
Re: "customer service" at lithia
hayseed <nothere@[EMAI  2008-04-21 22:18:08 
Re: "customer service" at lithia
"Ed H." <edo  2008-04-23 01:30:23 

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tan13V112 Thu Jul 24 15:17:55 CDT 2008.