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Car and Auto Forums > Dodge - Trucks > Re: "customer s...
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Re: "customer service" at lithia <rolling eyes>

by PeterD <peter2@[EMAIL PROTECTED] > Apr 21, 2008 at 06:31 PM

On Mon, 21 Apr 2008 12:51:32 -0600, "Nathan W. Collier" <no@[EMAIL PROTECTED]
>
wrote:

>in 2004 i purchased a new 3500 ***mins/ram from lithia dodge in billings 
>montana.
>in 2005 i purchased a new 3500 ***mins/ram from lithia dodge in billings 
>montana.
>see both at http://inlinediesel.com/trucks/3gen/1/index.html
>
>yesterday i found myself back at lithia to purchase a 2008 3500
***mins/ram 
>mega cab 4x4 and was quoted a price that i considered fair but wanted to 
>think on it overnight so that my wife didnt accuse me of making another 
>impulse purchase (ok, im bad for that).  the paperwork was done, credit 
>approved, all that was needed was my signature.
>
>i went back today to purchase my truck and was told that the price i was 
>quoted was good for yesterday only.  the jackass salesman told me that if
i 
>wanted the truck today that it would cost me an additional $2000.  at
first 
>i thought he was joking, and when i realized he was serious i was both 
>dumb-founded and almost offended.  he stated that the sales manager was
firm 
>on his offers and that they are for "that day only".  what an assinine
sales 
>manager, to let his ego get in the way of SELLING TRUCKS.
>
>i was fully prepared to buy the truck today.  not only did they lose a
sale, 
>they lost a returning customer who buys new trucks every 1.5 years (on 
>average).  shame shame lithia.  its time to take a closer look at what
ford 
>is putting out these days.....and if i dont like the new f350 ill search
for 
>another dodge dealer.  one thing is for sure, i wont spend another dime
at 
>lithia dodge.


Been there, done that... I find that you can always find another
dealer who'll meet the deal! The fact that one dealer is *stupid* is
not surprising, since most are.

Remember, car salesmen are rated just above lawyers for ethics, IIRC! 

I dumped my local Dodge/Jeep dealer a year ago. Why? They putzed up a
warranty repair that required they order parts. Then they forgot to
order parts, and when I reminded them, it was "Oh, your warranty has
expired, too bad..." 

My response was to agree with that, it was "too bad". Then I left,
have not been back since. 

One day a month or so ago, some *IDIOT* from the dealer****p was stupid
enough to call me! Did I ever tell him why I wasn't back to look at
new trucks! Then I suggested that he'd best take my name off their
phone-spam list, as I'd probably not be nearly as nice <g> as I was
with him...
 




 12 Posts in Topic:
"customer service" at lithia
"Nathan W. Collier&q  2008-04-21 12:51:32 
Re: "customer service" at lithia
"BigIronRam" &l  2008-04-21 19:14:13 
Re: "customer service" at lithia
jmc <NOnewsgroupsSPAM@  2008-04-22 04:47:03 
Re: "customer service" at lithia
"Tom Lawrence"   2008-04-21 16:28:45 
Re: "customer service" at lithia
jmc <NOnewsgroupsSPAM@  2008-04-22 17:09:53 
Re: "customer service" at lithia
PeterD <peter2@[EMAIL   2008-04-21 18:33:29 
Re: "customer service" at lithia
PeterD <peter2@[EMAIL   2008-04-21 18:31:13 
Re: "customer service" at lithia
"FMB" <fmb@[  2008-04-21 19:30:30 
Re: "customer service" at lithia
mac davis <mac@[EMAIL   2008-04-21 23:13:24 
Re: "customer service" at lithia
"FMB" <fmb@[  2008-04-22 06:02:53 
Re: "customer service" at lithia
hayseed <nothere@[EMAI  2008-04-21 22:18:08 
Re: "customer service" at lithia
"Ed H." <edo  2008-04-23 01:30:23 

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tan12V112 Tue Dec 2 0:57:39 CST 2008.