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Autos - Cars > Dodge - Trucks > Re: "customer s...
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Re: "customer service" at lithia <rolling eyes>

by "Ed H." <edo.hart@[EMAIL PROTECTED] > Apr 23, 2008 at 01:30 AM

I had a similar situation.  I wanted an '06 Dodge, 4x4, ***mins, manual 
transmission and found 4 at 3 different dealer****ps within a reasonable 
range from my house. I showed up at the dealer which had 2 on Saturday
with 
the VIN's (both were still in stock) and we started to talk about the one
I 
prefered, with the understanding that I wasn't going to buy that day
because 
I wanted to check out the other 2 dealers, but I would decide before noon 
Sunday. I also told them I didn't expect them to hold it for me, but if we

reached an agreement Saturday and it was still available Sunday, I
expected 
them to honor that agreement.  When the sales manager realized I meant
what 
I said, he treated me so rudely that I got up, shook the hand of the 
salesman I had been talking to and I walked out without even looking at
the 
sales manager.

A week later I started to get e-mails from sales22@[EMAIL PROTECTED]
 
telling me about all the great deals they had.  I replied to the first 2 
e-mails, asking to be removed from their e-mail list.  When I received the

3rd e-mail, I forwarded it to sales@[EMAIL PROTECTED]
 sale1@[EMAIL PROTECTED]
 through sales30@[EMAIL PROTECTED]
 
the date and time I had visited the dealer****p, who I had talked to, which

truck I was looking at (according to their website they still had that
truck 
in their inventory), and that because of the sales manager's attitude, I 
would never do business with them.  None of the e-mails were returned as 
undeliverable.

The funny thing is, that the trucks at the other 2 dealers were sold
before 
I got there; the first dealer could have had an easy sale.

"Nathan W. Collier" <no@[EMAIL PROTECTED]
> wrote in message 
news:BuSdnZ2sHd-uf5HVnZ2dnUVZ_hCdnZ2d@[EMAIL PROTECTED]
> in 2004 i purchased a new 3500 ***mins/ram from lithia dodge in billings

> montana.
> in 2005 i purchased a new 3500 ***mins/ram from lithia dodge in billings

> montana.
> see both at http://inlinediesel.com/trucks/3gen/1/index.html
>
> yesterday i found myself back at lithia to purchase a 2008 3500 
> ***mins/ram mega cab 4x4 and was quoted a price that i considered fair
but 
> wanted to think on it overnight so that my wife didnt accuse me of
making 
> another impulse purchase (ok, im bad for that).  the paperwork was done,

> credit approved, all that was needed was my signature.
>
> i went back today to purchase my truck and was told that the price i was

> quoted was good for yesterday only.  the jackass salesman told me that
if 
> i wanted the truck today that it would cost me an additional $2000.  at 
> first i thought he was joking, and when i realized he was serious i was 
> both dumb-founded and almost offended.  he stated that the sales manager

> was firm on his offers and that they are for "that day only".  what an 
> assinine sales manager, to let his ego get in the way of SELLING TRUCKS.
>
> i was fully prepared to buy the truck today.  not only did they lose a 
> sale, they lost a returning customer who buys new trucks every 1.5 years

> (on average).  shame shame lithia.  its time to take a closer look at
what 
> ford is putting out these days.....and if i dont like the new f350 ill 
> search for another dodge dealer.  one thing is for sure, i wont spend 
> another dime at lithia dodge.
>
> -- 
> Nathan In Montana
> http://ConcealedCarryForum.com
> http://1911talk.com
> http://HiPowerTalk.com
> http://GlockCarry.com
> http://p99sw99.com
> http://PPStalk.com
> http://P7talk.com
>
 




 12 Posts in Topic:
"customer service" at lithia
"Nathan W. Collier&q  2008-04-21 12:51:32 
Re: "customer service" at lithia
"BigIronRam" &l  2008-04-21 19:14:13 
Re: "customer service" at lithia
jmc <NOnewsgroupsSPAM@  2008-04-22 04:47:03 
Re: "customer service" at lithia
"Tom Lawrence"   2008-04-21 16:28:45 
Re: "customer service" at lithia
jmc <NOnewsgroupsSPAM@  2008-04-22 17:09:53 
Re: "customer service" at lithia
PeterD <peter2@[EMAIL   2008-04-21 18:33:29 
Re: "customer service" at lithia
PeterD <peter2@[EMAIL   2008-04-21 18:31:13 
Re: "customer service" at lithia
"FMB" <fmb@[  2008-04-21 19:30:30 
Re: "customer service" at lithia
mac davis <mac@[EMAIL   2008-04-21 23:13:24 
Re: "customer service" at lithia
"FMB" <fmb@[  2008-04-22 06:02:53 
Re: "customer service" at lithia
hayseed <nothere@[EMAI  2008-04-21 22:18:08 
Re: "customer service" at lithia
"Ed H." <edo  2008-04-23 01:30:23 

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tan13V112 Thu Jul 24 14:13:39 CDT 2008.