Sounds about the right response from Ford dealers.
One thing you can be sure about though, they will give it a good long test
drive, trying to remove as much tread as possible from the front tyres
during the process.
They think they are doing you a favour by looking at your car, under
warrantee or not !
I am not impressed either, great cars serviced and repaired by useless
dealers who do not care.
Mike
"Paul Giverin" <paul@[EMAIL PROTECTED]
> wrote in message
news:hkseINDVcPkHFwxO@[EMAIL PROTECTED]
> My Focus 2.0 TDCi had a problem in last spring where sometimes when you
> started the engine, it didn't quite reach idle and didn't respond to
> throttle inputs. The main dealer replaced the EGR valve but a month or
so
> later, it did it again. The dealer said there was no fault codes and
they
> couldn't reproduce the fault so nothing was done.
>
> The car has been fine throughout the summer but over the past few weeks
> the problem has reappeared. Today it took about 8 attempts to get the
> engine running properly. I drove to my dealer and booked it in for
> investigation next week. As I got into the car at the dealer..... a
lucky
> break. The engine didn't start correctly. The exhaust was belching out
> black smoke and it wouldn't respond to throttle.
>
> I dashed back into the dealer and said, "quick, the fault is present
> now... get someone to have a look". The service receptionist said, sorry
> our diagnostic technician isn't here at the moment. I pointed to the
other
> Ford technicians working in the workshop and she said they were not
> trained to operate the equipment. I said that it was im****tant that
> someone witnessed the fault because I knew that it was unlikely to
> reproduce the fault when it is booked in next week.
>
> The receptionist came out and witnessed the defect. I told her
(politely)
> that I would not accept any "unable to reproduce fault" excuse when it
> goes in next week. She said that Ford will not authorise any part
> replacement without a fault code present. I tried to keep calm because
the
> girl was quite young and I don't like to appear to be threatening but I
> tried to make it clear that my warranty conditions overrode Ford's
> instructions to its dealers.
>
> I left feeling quite shocked that these modern, well paid vehicle
> technicians can't do anything without a fault code. I'm an aircraft
> engineer working on modern aircraft. As you can imagine, we make high
use
> of built in test equipment and external diagnostic equipment but if the
> equipment fails to show up a fault and the pilot insists that there is a
> fault, we don't just give up. We go back to basics, troubleshoot on
paper
> and start replacing bits.
>
> Sorry, rant over. If Tim or anyone else has any idea what the problem
is,
> I'm sure my dealer will be very appreciative :)
>
>
> --
> Paul Giverin
>
> British Jet Engine Website:- www.britjet.co.uk
>
> My photos:- www.pbase.com/vendee
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