So you all may remember a couple of weeks back I mentioned some issues
with a light on my dashboard. After looking into it a little bit I
found out the battery was not taking a charge. This is for a 2000
Sonata GLS
I brought it back to the mechanic that originally rebuilt the
alternator, a place called L&G Armature in Providence, RI for in-
warranty service (the alternator was only about a month old). Today
marks two weeks that he's had the car and the thing still isn't fixed.
He says that because it's a Valeyo alternator, it's 'very difficult'
to get parts for it. Originally he said it was the stata (I'm not
sure how it's spelled/pronounced, I've heard different things...the
big copper inductor), then he said it wasn't that, it was the heatsink
and the diodes attatched to it, then a couple of days later he said it
was both.
This guy only does alternators and starters. I would think he'd know
a supplier or two for Valeyo parts. He does have an amazing sob story
though.
My question is a pretty generic one. First off...is this guy serious?
Two weeks to rebuild an alternator, Valeyo or not, is a bit ridiculous
-- especially for a shop that only deals in alternators and starters.
Second off, do I have any rights as a consumer? The original rebuild
was paid for by Mastercard so I know they have backing for labor
warranties and whatnot, but that doesn't help the fact that I haven't
had my car for two weeks and the guy, as best as I know, still hasn't
ordered parts for it yet.
|
