First off, excuse me if this is the wrong group. If you think a
certain other group would be better as my question involves points of
law, please tell me.
I have a 2000 Isuzu Trooper with about 85K miles that died on the
freeway. I had it towed to a dealer who diagnosed it as siezed engine
that needs to be completely replaced. The dealer asked for
maintenance records to prove that I've been doing oil changes (and I
guess other maintenance). I'm not great at keeping records, but I did
manage to go to Jiffy Lube and get a print out showing I have done oil
changes for the last 40K miles. Before that, I had them done at
various mom and pop shops and/or did them myself. I got a call from
the Isuzu dealer this morning saying, "not good enough". We want more
records or we are going to charge you $2000 to do an inspection and
then determine if the warranty will be honored. In either case you
will have to pay $2000 and won't be reimbursed.
It's going to be difficult or impossible for me to come up with more
records than what I have already given them.
I believe they are just putting up roadblocks to get out of fixing
it. This particular Trooper has been a lemon. Last year it had the
whole transmission replaced (under warranty) and I have had to take it
in numerous times for exhaust leaks, serpentine belts, and check
engine lights. I suspect they are just saying to themselves, "We've
already sunk too much into this Trooper".
Does anyone know the law on these issues or can advice me on the right
course of action? Or does anyone have references that would be
appropriate?
Another minor point is that they do not provide a rental car while the
car is worked on. They've told me that this repair will take 3
weeks. Is this normal for all brands?
Thanks in advance for all your advice,
Dave
|
