Yikes...sorry to hear that... I've been changing the oil myself in our
2002
Trooper (bought it new - same 10/120 warranty as yours I'm sure) and have
kept a little log book in the center console with notes on gas fillups and
all maintenance. Hopefully I'll never need it! I didn't know what else
to
do to try to prove that I have in fact done the necessary oil changes
*myself*. All other maintenance I have receipts on...
Is there another Isuzu dealership near you? Or even a few hours down the
road? If nothing else, give them a call and discuss the situation. They
may be happy to help you out and make some $$ on a warranty repair.
Have you tried calling the main US Isuzu office? They may be able to get
something done for you too.
How often have you had the oil changed (3k, 5k miles?) and have you
checked
it in between changes? Unfortunately, Troopers are known to use oil...if
it
ran out of oil, that would cause it to seize up...and probably not be a
warranty issue... :-(
Wesley
"dave" <bibsoconner@[EMAIL PROTECTED]
> wrote in message
news:1193244658.901863.270590@[EMAIL PROTECTED]
> First off, excuse me if this is the wrong group. If you think a
> certain other group would be better as my question involves points of
> law, please tell me.
>
> I have a 2000 Isuzu Trooper with about 85K miles that died on the
> freeway. I had it towed to a dealer who diagnosed it as siezed engine
> that needs to be completely replaced. The dealer asked for
> maintenance records to prove that I've been doing oil changes (and I
> guess other maintenance). I'm not great at keeping records, but I did
> manage to go to Jiffy Lube and get a print out showing I have done oil
> changes for the last 40K miles. Before that, I had them done at
> various mom and pop shops and/or did them myself. I got a call from
> the Isuzu dealer this morning saying, "not good enough". We want more
> records or we are going to charge you $2000 to do an inspection and
> then determine if the warranty will be honored. In either case you
> will have to pay $2000 and won't be reimbursed.
>
> It's going to be difficult or impossible for me to come up with more
> records than what I have already given them.
>
> I believe they are just putting up roadblocks to get out of fixing
> it. This particular Trooper has been a lemon. Last year it had the
> whole transmission replaced (under warranty) and I have had to take it
> in numerous times for exhaust leaks, serpentine belts, and check
> engine lights. I suspect they are just saying to themselves, "We've
> already sunk too much into this Trooper".
>
> Does anyone know the law on these issues or can advice me on the right
> course of action? Or does anyone have references that would be
> appropriate?
>
> Another minor point is that they do not provide a rental car while the
> car is worked on. They've told me that this repair will take 3
> weeks. Is this normal for all brands?
>
> Thanks in advance for all your advice,
>
> Dave
>
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