If this is the normal production line tolerance issue then Toyota is
copying from the old GM play book. It saves money sure, but you get
stuck with a POS.
On Apr 28, 7:04 am, "Graybeard" <graybear...@[EMAIL PROTECTED]
> wrote:
> The following is the reply from Lexus in response to the "piston
slap"
> noise that we hear from our ES350 and also from a randomly selected car
on
> the dealers lot.
>
> Graybeard
>
> Subject
> Defective Lexus Design
>
> Discussion Thread
> Response (Heather Mauu) 04/28/2008 06:34 AM
>
> Thank you for contacting the Lexus Customer Satisfaction
Department
> regarding Concern. We appreciate the time you have taken to share your
> thoughts.
>
> Lexus understands your concerns with the engine noise heard in
your
> 2007 ES 350, Vehicle Identification Number JTHBJ46G772142795. Lexus has
done
> thorough research into this matter and has found that this engine noise
is a
> normal operating condition. We apologize that the vehicle has not met
your
> expectation. Please be assured that your dissatisfaction has been
do***ented
> in our records for product improvement consideration.
>
> If you require further assistance, please contact the Lexus
Customer
> Satisfaction Department at
> 1-800-255-3987, Monday through Friday, 5:00 a.m. to 6:00 p.m., or
> Saturday, 7:00 a.m. to 4:00 p.m., Pacific Standard Time.
>
> Sincerely,
>
> Heather Mau'u
> Customer Satisfaction Representative
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