"Mack" <mm10@[EMAIL PROTECTED]
> wrote in
news:482ef151$0$11626$607ed4bc@[EMAIL PROTECTED]
> I was wondering if anyone has had the same experience with Mitsubi****
> service?
>
> According to the severe maintenance schedule for the 15K mile service
> for my 2007 Outlander the following should be performed:
>
> (1) Rotate tires
> (2) Replace air cleaner filter
> (3) Change engine oil and filter
> (4) Replace air purifier filter (if equipped).
> (5) And CHECK the following: auto transaxle fluid, disc break pads
> and rotors for wear, break hoses for wear or leaks, drive shaft boots,
> inspection system for looseness.
>
> My 2007 Outlander just clocked 15 K miles and just for the heck of it
> I called two Mitsubi**** dealers in my area for a price on service. I
> quickly noticed that they like to push these so-called service
> packages (7,500 mile service, 15,000 mile service, etc). So I called
> a dealer and the service tech went on and on telling me all the things
> it included (new wind****eld wipers, new spark plugs, etc.). After his
> sales pitch I explained to him that my car doesn't require new plugs
> until 60K miles and I proceeded to go through the necessary items per
> my maintenance manual. He then backtracked and stated the maintenance
> package wasn't specific to my car and if the maintenance doesn't
> require it then they won't perform those items. So essentially what
> we have is a glorified oil and air filter change for $300 dollars. He
> quickly changed the subject by mentioning that they have a shuttle
> service and will drive me home or to work within 10 miles while
> service is performed on my car. I thought that maybe this dealer was
> one of a kind so I called another and got a similiar pitch with a
> price tag of $289.00. What bothers me more than the cost for the
> service is the deceptive way the Mitsubi**** dealers sell the service.
>
> I remember a time when you brought your car to the dealer and on the
> receipt they would tell what services were performed. (e.g. Added
> break fluid, Added half gallon wind****eld washer fluid). This was
> great because you had a record of exactly what was done and could
> monitor your car AND when you later plunked down your hard-earned cash
> you knew that they did something and not just CHECKED the fluids.
>
> My 2 cents.
>
>
>
>
As an exercise, I took my Mitsu in for the 25K checkup. But before doing
that I marked my spark plugs with my intials. I asked the Service
Manager for all parts that were replaced, to be returned to me.
When I went to pick up the car, no parts, (as he had noted on the service
order when I brought the car in). He went out to the service area and
returned with 4 spark plugs, except they did not have my markings on them
(and were a different brand). When I pointed this out to him, he looked
at me as if he wished me dead, then went out to the shop again and
returned with the correct plugs, placed them abruptly on the counter,
with no comment, turned and went to service the next customer.
The plugs were in fine shape and did not need replacement.
New cars monitor just about everything in the vehicle and will generally
tell you when service is required. The computer will even tell you when
the oil is dirty (depending on vehicle), and needs replacement.
If you follow the manual that came with your vehicle, you won't have a
problem with service. Problem is most people don't read the manual, or
even follow it. Hence the dealers step in and try to up sell service.
My neighbour, a Nissan service Tech, has said to me that they can tell if
the vehicle has been neglected and that, above anything, will affect the
warranty.
I follow the severe usage schedule for maintenace, even though the car
averages about 7000 Km per year. I also put a sticker on the wind****eld
to remind me of the next service event.
Just MY 2 cents worth
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