ANY of the practices mentioned in this thread are typical of ANY dealer
and not just Mitsu. As you know they are trying to get as much of your
money as they can, and you are trying to keep as much as you can.
-SP
Mack wrote:
> I was wondering if anyone has had the same experience with Mitsubi****
> service?
>
> According to the severe maintenance schedule for the 15K mile service
for my
> 2007 Outlander the following should be performed:
>
> (1) Rotate tires
> (2) Replace air cleaner filter
> (3) Change engine oil and filter
> (4) Replace air purifier filter (if equipped).
> (5) And CHECK the following: auto transaxle fluid, disc break pads and
> rotors for wear, break hoses for wear or leaks, drive shaft boots,
> inspection system for looseness.
>
> My 2007 Outlander just clocked 15 K miles and just for the heck of it I
> called two Mitsubi**** dealers in my area for a price on service. I
quickly
> noticed that they like to push these so-called service packages (7,500
mile
> service, 15,000 mile service, etc). So I called a dealer and the
service
> tech went on and on telling me all the things it included (new
wind****eld
> wipers, new spark plugs, etc.). After his sales pitch I explained to
him
> that my car doesn't require new plugs until 60K miles and I proceeded to
go
> through the necessary items per my maintenance manual. He then
backtracked
> and stated the maintenance package wasn't specific to my car and if the
> maintenance doesn't require it then they won't perform those items. So
> essentially what we have is a glorified oil and air filter change for
$300
> dollars. He quickly changed the subject by mentioning that they have a
> shuttle service and will drive me home or to work within 10 miles while
> service is performed on my car. I thought that maybe this dealer was
one
> of a kind so I called another and got a similiar pitch with a price tag
of
> $289.00. What bothers me more than the cost for the service is the
> deceptive way the Mitsubi**** dealers sell the service.
>
> I remember a time when you brought your car to the dealer and on the
receipt
> they would tell what services were performed. (e.g. Added break fluid,
> Added half gallon wind****eld washer fluid). This was great because you
had
> a record of exactly what was done and could monitor your car AND when
you
> later plunked down your hard-earned cash you knew that they did
something
> and not just CHECKED the fluids.
>
> My 2 cents.
>
>
>
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