Yeah, it's that mentality that has earned the dealers their reputation.
Most customers are willing to pay a premium for upfront and honest service
but they won't pay a dime to someone who's goal is to "get as much of your
money as they can." It's about customer service. Period.
-Mack
"speedy" <noone@[EMAIL PROTECTED]
> wrote in message
news:4834d5c8$0$7045$4c368faf@[EMAIL PROTECTED]
> ANY of the practices mentioned in this thread are typical of ANY dealer
> and not just Mitsu. As you know they are trying to get as much of your
> money as they can, and you are trying to keep as much as you can.
>
> -SP
>
>
>
> Mack wrote:
> > I was wondering if anyone has had the same experience with Mitsubi****
> > service?
> >
> > According to the severe maintenance schedule for the 15K mile service
for my
> > 2007 Outlander the following should be performed:
> >
> > (1) Rotate tires
> > (2) Replace air cleaner filter
> > (3) Change engine oil and filter
> > (4) Replace air purifier filter (if equipped).
> > (5) And CHECK the following: auto transaxle fluid, disc break pads
and
> > rotors for wear, break hoses for wear or leaks, drive shaft boots,
> > inspection system for looseness.
> >
> > My 2007 Outlander just clocked 15 K miles and just for the heck of it
I
> > called two Mitsubi**** dealers in my area for a price on service. I
quickly
> > noticed that they like to push these so-called service packages (7,500
mile
> > service, 15,000 mile service, etc). So I called a dealer and the
service
> > tech went on and on telling me all the things it included (new
wind****eld
> > wipers, new spark plugs, etc.). After his sales pitch I explained to
him
> > that my car doesn't require new plugs until 60K miles and I proceeded
to
go
> > through the necessary items per my maintenance manual. He then
backtracked
> > and stated the maintenance package wasn't specific to my car and if
the
> > maintenance doesn't require it then they won't perform those items.
So
> > essentially what we have is a glorified oil and air filter change for
$300
> > dollars. He quickly changed the subject by mentioning that they have
a
> > shuttle service and will drive me home or to work within 10 miles
while
> > service is performed on my car. I thought that maybe this dealer was
one
> > of a kind so I called another and got a similiar pitch with a price
tag
of
> > $289.00. What bothers me more than the cost for the service is the
> > deceptive way the Mitsubi**** dealers sell the service.
> >
> > I remember a time when you brought your car to the dealer and on the
receipt
> > they would tell what services were performed. (e.g. Added break
fluid,
> > Added half gallon wind****eld washer fluid). This was great because
you
had
> > a record of exactly what was done and could monitor your car AND when
you
> > later plunked down your hard-earned cash you knew that they did
something
> > and not just CHECKED the fluids.
> >
> > My 2 cents.
> >
> >
> >
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