I can't fault the Mitsubi**** service department of our local dealer (and
having said I'd never buy a Jap car, I'd really like to!). When I phoned
for a service on our 'grey im****t' Chariot (Space Wagon) they asked the
age
and mileage and suggested a more bespoke (and cheaper!) schedule might be
more appropriate. On another occasion when I suspected the ECU was
playing
up they confirmed it, referred me to someone who could test/repair it,
showed me how to get it out, and didn't charge me a penny. When I queried
why they were so nice their response was that if they treat me reasonably
I'll probably buy another Mitsubi****, and possibly even a new one - and
they're probably right!
Isn't is a bugger when you can't complain!
Bob
Mitsubi**** Chariot MX
"Mack" <mm10@[EMAIL PROTECTED]
> wrote in message
news:4838bc93$0$11616$607ed4bc@[EMAIL PROTECTED]
> Yeah, it's that mentality that has earned the dealers their reputation.
> Most customers are willing to pay a premium for upfront and honest
service
> but they won't pay a dime to someone who's goal is to "get as much of
your
> money as they can." It's about customer service. Period.
>
> -Mack
> "speedy" <noone@[EMAIL PROTECTED]
> wrote in message
> news:4834d5c8$0$7045$4c368faf@[EMAIL PROTECTED]
>> ANY of the practices mentioned in this thread are typical of ANY dealer
>> and not just Mitsu. As you know they are trying to get as much of your
>> money as they can, and you are trying to keep as much as you can.
>>
>> -SP
>>
>>
>>
>> Mack wrote:
>> > I was wondering if anyone has had the same experience with Mitsubi****
>> > service?
>> >
>> > According to the severe maintenance schedule for the 15K mile service
> for my
>> > 2007 Outlander the following should be performed:
>> >
>> > (1) Rotate tires
>> > (2) Replace air cleaner filter
>> > (3) Change engine oil and filter
>> > (4) Replace air purifier filter (if equipped).
>> > (5) And CHECK the following: auto transaxle fluid, disc break pads
and
>> > rotors for wear, break hoses for wear or leaks, drive shaft boots,
>> > inspection system for looseness.
>> >
>> > My 2007 Outlander just clocked 15 K miles and just for the heck of it
I
>> > called two Mitsubi**** dealers in my area for a price on service. I
> quickly
>> > noticed that they like to push these so-called service packages
(7,500
> mile
>> > service, 15,000 mile service, etc). So I called a dealer and the
> service
>> > tech went on and on telling me all the things it included (new
> wind****eld
>> > wipers, new spark plugs, etc.). After his sales pitch I explained to
> him
>> > that my car doesn't require new plugs until 60K miles and I proceeded
>> > to
> go
>> > through the necessary items per my maintenance manual. He then
> backtracked
>> > and stated the maintenance package wasn't specific to my car and if
the
>> > maintenance doesn't require it then they won't perform those items.
So
>> > essentially what we have is a glorified oil and air filter change for
> $300
>> > dollars. He quickly changed the subject by mentioning that they have
a
>> > shuttle service and will drive me home or to work within 10 miles
while
>> > service is performed on my car. I thought that maybe this dealer
was
> one
>> > of a kind so I called another and got a similiar pitch with a price
tag
> of
>> > $289.00. What bothers me more than the cost for the service is the
>> > deceptive way the Mitsubi**** dealers sell the service.
>> >
>> > I remember a time when you brought your car to the dealer and on the
> receipt
>> > they would tell what services were performed. (e.g. Added break
fluid,
>> > Added half gallon wind****eld washer fluid). This was great because
you
> had
>> > a record of exactly what was done and could monitor your car AND when
> you
>> > later plunked down your hard-earned cash you knew that they did
> something
>> > and not just CHECKED the fluids.
>> >
>> > My 2 cents.
>> >
>> >
>> >
>
>
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