Re: Vehicle Recalls Up 25% in 2007

still just me wrote:
> On Thu, 3 Jan 2008 21:20:12 -0600, "Ray O"
> <rokigawaATtristarassociatesDOTcom> wrote:
> 
>> When an automaker fixes known defects or potential defects voluntarily,
they 
>> are called (at least in Toyota's case) a special policy adjustment, or
SPA.
> 
> Yes, just terminology. 
> 
>> It is illegal in most states for the dealer to perform any work on the 
>> customers car without the customer's consent, whether it is customer
pay, 
>> warranty, SSC, or SPA work and a violation of the automaker's service 
>> policies.  If the customer is not going to be charged for the work,
there is 
>> no reason for the dealer to do it on the sly - the will simply call the

>> customer and say that they found a potential problem, and would the
customer 
>> OK it if the repairs will be paid for the by automer?
> 
> Perhaps strictly speaking. I've had a dealer do warranty work and when
> I picked up the car they told me "we also did x and y at no charge as
> part of a service campaign". Didn't upset me - in fact, I was happy to
> know they would voluntarily do work just to keep my car running well.

How is this voluntary? They do it for free?

Jeff