Re: Vehicle Recalls Up 25% in 2007

"Jeff" <kidsdoc2000@[EMAIL PROTECTED]
> wrote in message
news:k5qfj.3593$Je6.894@[EMAIL PROTECTED]
> still just me wrote:
> > On Thu, 3 Jan 2008 21:20:12 -0600, "Ray O"
> > <rokigawaATtristarassociatesDOTcom> wrote:
> >
> >> When an automaker fixes known defects or potential defects
voluntarily,
they
> >> are called (at least in Toyota's case) a special policy adjustment,
or
SPA.
> >
> > Yes, just terminology.
> >
> >> It is illegal in most states for the dealer to perform any work on
the
> >> customers car without the customer's consent, whether it is customer
pay,
> >> warranty, SSC, or SPA work and a violation of the automaker's service
> >> policies.  If the customer is not going to be charged for the work,
there is
> >> no reason for the dealer to do it on the sly - the will simply call
the
> >> customer and say that they found a potential problem, and would the
customer
> >> OK it if the repairs will be paid for the by automer?
> >
> > Perhaps strictly speaking. I've had a dealer do warranty work and when
> > I picked up the car they told me "we also did x and y at no charge as
> > part of a service campaign". Didn't upset me - in fact, I was happy to
> > know they would voluntarily do work just to keep my car running well.
>
> How is this voluntary? They do it for free?
>

"at no charge" means "for free" in most people's world.

Ted