On Wed, 13 Feb 2008 12:42:01 -0700, "M.M." <nobody@[EMAIL PROTECTED]
> wrote:
>Scott Dorsey wrote:
>> It is less and less applicable these days, as Japanese car makers are
>> falling into the same traps that destroyed American car makers and are
>> increasingly becoming concerned with short term profits rather than the
>> end product. It is very disturbing. There are an increasing number of
>> MBAs running Japanese car companies, and that's a bad sign.
>> --scott
>
>Yeah, I'm afraid you're right, looking at some of the new stuff from
>Honda and Toyota. Maybe it's the Korean's turn...or the Chinese...
What worries me more that the cars/prices is the attitude of the
Japanese companies these days compared to days of old when they earned
their reputation with great customer service. I could post specifics,
but Nissan & Toyota have headed in the direction of "if we create cars
with a a major flaw it costs a lot to fix it then just deny the claims
and don't run any customer satisfaction repair programs". Honda has
done some slimy things too, although I don't have personal experience
with repair campaigns.
It's sad to see them drag out the lawyers and accountants to defend
and deny problems that their engineers have obviously found to be a
manufacturing/design problem.
|
