Re: Consumer Re****ts reliability survey for Cars

Built_Well  <Built_Well_Toyota@[EMAIL PROTECTED]
> wrote:
>Damn, everytime I think of expanding my horizons beyond
>Toyota, cold, hard survey data and results bring me back,
>keeping me loyal to Toyota.

Not that Toyota products are bad in any way, but this survey is pretty
much useless because it considers all reliability issues to be the same.
A car with a lot of warranty tickets on broken glove box hinges and a
car with a lot of warranty tickets on blown engines are considered the
same way.

Some of the surveys that have done breakdowns on individual issues bring
some really interesting stuff up.  For example, there are a whole lot of
repair tickets opened up on BMW's iDrive system, which are related to the
system having horrible user interface design rather than actually being
unreliable.  People can't get it work right, not because it's actually
broken
but because it's difficult to use.  These sorts of things should not be
considered if you are actually trying to measure reliability, although
they
do belong in an overall survey of customer satisfaction.
--scott
-- 
"C'est un Nagra.  C'est suisse, et tres, tres precis."