On Dealerships-- I have to tell what happened several years ago at the
local
Caddy dealership.
Mt wife's parents drove a then new caddy from a Chicago suburb down to
Georgia to visit us. It was about the same time of year as now, and
Chicago
was still in the throes of winter. On the way down, the headliner started
to
come unglued and hang down. As they came into town the engine started
running rough. No problem, we thought, since the car is new and obviously
still under warranty. My wife went to the local dealership with her father
to get the caddy fixed. Imagine the surprise when the dealer's servie rep
refused to do any warrenty service, saying that since they didn't sell the
car, they were not going to service it. Our family lawyer just happend to
be
a part owner of the dealership. A call to him was quite interesting.
Also,
his girls happened to be in my wife's girl scout troup, and his wife was
the
assistant troup leader.
My wife talked to him briefly, explaining the situation; then he asked my
wife to give the phone back to the service rep. About two seconds later,
the
service rep turned several shades lighter in color, and started saying
nothing but yes sir, yes sir. When all was said and done the caddy wias
repaired in about two hours, with an oil and filter change as well as a
complete wash job, all for nothing. One of the injectors had clogged,
(replaced) and the headliner was re-glued without any trace of the
operation. Had I done it, I would have likely wrinkled the headliner in
the
process. I would have tried cleaning the injector, simply because at the
time, I had no local source of replacement parts at a reasonable price.
"BK" <miatabill@[EMAIL PROTECTED]
> wrote in message
news:qsSIj.38$ca3.2@[EMAIL PROTECTED]
> At the last holiday party, I won a free oil/filter change from my local
> Mazda dealership. Since I change my own oil, I went in to see if they
would
> just 'trade' me the certificate for a couple of filters. The day I went
in,
> the 'service manager' was on vacation, and he was the only one that
could
> make such a decision. I went back today, and he was at lunch. I waited
for
a
> few minutes and the guy I had been talking to (service writer) said he
had
> talked to 'Ron', and they couldn't do it. They'd give me the free oil
> change, or $20 off 'some service', but they couldn't/wouldn't just give
me
a
> couple of filters. Interestingly, not even the ONE they would have used
for
> the oil change. Maybe there's a reason, but no one offered one. I guess
I'll
> order some off the internet. I'm pretty sure I won't be buying them from
> that dealership.
> __________________
>
>
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