Chuck wrote:
> On Dealerships-- I have to tell what happened several years ago at the
local
> Caddy dealership.
> Mt wife's parents drove a then new caddy from a Chicago suburb down to
> Georgia to visit us. It was about the same time of year as now, and
Chicago
> was still in the throes of winter. On the way down, the headliner
started to
> come unglued and hang down. As they came into town the engine started
> running rough. No problem, we thought, since the car is new and
obviously
> still under warranty. My wife went to the local dealership with her
father
> to get the caddy fixed. Imagine the surprise when the dealer's servie
rep
> refused to do any warrenty service, saying that since they didn't sell
the
> car, they were not going to service it. Our family lawyer just happend
to be
> a part owner of the dealership. A call to him was quite interesting.
Also,
> his girls happened to be in my wife's girl scout troup, and his wife was
the
> assistant troup leader.
>
> My wife talked to him briefly, explaining the situation; then he asked
my
> wife to give the phone back to the service rep. About two seconds later,
the
> service rep turned several shades lighter in color, and started saying
> nothing but yes sir, yes sir. When all was said and done the caddy wias
> repaired in about two hours, with an oil and filter change as well as a
> complete wash job, all for nothing. One of the injectors had clogged,
> (replaced) and the headliner was re-glued without any trace of the
> operation. Had I done it, I would have likely wrinkled the headliner in
the
> process. I would have tried cleaning the injector, simply because at the
> time, I had no local source of replacement parts at a reasonable price.
That rocks. Any victory over a stealership is a good thing.
Really, I use them to buy the car if they have the one I want, and to
buy parts that are OEM if I can't wait to order them.
Since I don't buy new cars under warranty, the places are worthless to
me other than for those two reasons.
Pat
|
